Frisco, TX (Business Wire) – The WorkForce Management Software Group, Inc., (WFMSG) a growing market leader in contact center solutions today announced that their Community workforce management product is now available to government agencies through Winvale. Winvale, a total-solutions consultancy specializing in government procurement and the GSA Schedule program, will provide Community to contact centers within federal, state and local governments operating under the General Services Administration.
Headquartered in Washington, D.C., Winvale provides expertise to companies conducting business with federal, state and local governments. In addition to assisting with GSA Schedule 70, Winvale will ensure that WFMSG’s solutions and services can be acquired using federal dollars available to IT infrastructure projects sourced via GSA Schedule 70.
By adding Winvale to its Partner program WFMSG continues to expand its reach into the contact center market and reach the critical audience of federal, state and local governments.
“Our ability to bring Community workforce management to the public sector customers enables those clients to solve their contact center forecasting and scheduling challenges in the most efficient and modern way,” said Kevin Lancaster, Managing Partner, Winvale. “We are keenly interested in better enabling government agencies to manage cost and WFMSG’s Community product and services deliver greater efficiencies to contact center operations.”
Daryl A. Gonos, co-founder responsible for sales and marketing for WorkForce Management Software Group says, “Winvale represents a strategic partnership that gives local, state and federal agencies direct access to a modern contact center solution that maximizes resources, improves service and controls expenses. Community continues to be widely adopted by progressive contact centers seeking the highest value from their investments in software and technology.”
Community is an enterprise contact center workforce management portal that delivers accurate forecasting and schedule optimization tools to contact center analysts, management and monitoring tools for supervisors and communication tools for agents. The application can be easily customized to enable or disable any of the hundreds of features available within the solution. Users may add sites, adopt virtual site and migrate to an in-home agent strategy on-demand and with no further licensing fees. Community is 100 percent browser based and can be deployed in as few as four weeks using WFMSG’s proven “Steps to Success” process.
About WorkForce Management Software Group, Inc. (WFMSG)
WFMSG has emerged a leading innovator in enterprise collaborative, low cost, contact center workforce management optimization solutions. WFMSG’s Community is coupled with an intelligent deployment process that results in timely installation, product adoption and ROI for our clients. Community is compatible with most of the major telephone systems including Aspect®, Avaya®, Nortel®, Cisco®, Interactive Intelligence®, Noble Systems® and Siemens®. To learn more about Community or set up a live product review of this revolutionary solution and services package, contact us at (877) 668-6870 or visit us on the web at www.wfmsg.com. For more information about The WorkForce Management Software Group Inc’s Community workforce management solution, please call (866) 668-6870 or via email sales@wfmsg.com.
About Winvale
Winvale partners with technology manufacturers in effort to bring its public sector clients best-in-class technology solutions. Located on Pennsylvania Avenue in the heart of Washington DC, Winvale is one of the nation’s fastest growing information technology solution providers in the United States. Winvale’s value-added reseller services are designed to help a range of vendors reach government customers quickly by placing proprietary products and services on Winvale’s existing procurement vehicles. Winvale currently holds the following GSA Schedule Contracts:
Schedule 70- Information Technology, Schedule 84- Total Solutions for Law Enforcement, Schedule 58I- Professional Audio & Visual. For more information about Winvale, visit www.winvale.com, by telephone at (202) 296-5505, or via email: sales@winvale.com.
