Workforce Management Software

The Workforce Management Software Group, Inc. is the developer and provider of the Community workforce management forecasting and scheduling solution for contact centers seeking to optimize resources and control cost.
Community is delivered with a multi-channel communications gateway, installs and integrates with over 20 ACD’s and other platforms in just a few hours and provides elegant features and active web portals for schedulers, supervisors and contact center agents.

Community is openly architected and integrates readily to your existing contact center infrastructure.

Community supports contact centers in a wide variety of industries including government, utilities, financial, insurance, technology, healthcare, and retail.

Community Workforce Management enables your contact center to accurately forecast demand and optimize your schedules to meet that demand at the lowest possible cost.

Active portals for agents, supervisors an schedulers ensure consistent delivery of your targeted service level objectives while streamlining and automating dozens of scheduling processes. Graphical reporting illustrates historical data, forecast and schedule data along with detailed costs of schedules.

Elegant intraday management tools allow your contact center to respond to the dynamics of customer calling patterns and agent absenteeism with rich communication tools that facilitate rapid communications and notification of schedule changes for the agents through their own portal.